Question 1

What is BLY72 Pro?

Accepted Answer

BLY72 Pro is BLY72’s professional platform. It allows travel agencies and Travel Planners to prepare and organise trips for their clients and share the information they need to consult from BLY72.

Question 2

What is the difference between BLY72 and BLY72 Pro?

Accepted Answer

BLY72 Pro is designed for the professional who prepares and manages the trip. BLY72 is the platform the traveller uses before, during and afterwards. Both work on the same trip from different perspectives.

Question 3

Who is it designed for?

Accepted Answer

It is primarily aimed at travel agencies, Travel Planners, travel advisors and other professionals who design or manage trips for clients.

Question 4

Do I also need to use BLY72?

Accepted Answer

BLY72 Pro and BLY72 are two connected experiences around the same trip: the professional works from Pro and the client consults the trip from BLY72.

Question 5

Does BLY72 Pro replace my ERP?

Accepted Answer

In practice, BLY72 Pro does the work of a CRM: it brings your client and trip information together in one place. An ERP also covers the agency's internal side (invoicing, purchasing, accounting) and BLY72 Pro does not replace that. In a demo we can review which part each tool covers.

Question 6

Does BLY72 Pro replace my agency’s management software?

Accepted Answer

That depends on your workflow and the tools you use. BLY72 Pro is a SaaS application in continuous evolution and we will keep adding features. During a demo, we can review which part of your workflow BLY72 Pro covers today.

Question 7

How does an agency start using BLY72 Pro?

Accepted Answer

We will show you the available terms and how they fit your workflow during a demo.

Question 8

How many users can an agency have?

Accepted Answer

This configuration depends on each agency’s needs. Request a demo and we will review the available functionality with you.

Question 9

Can I invite other team members?

Accepted Answer

BLY72 supports users and permissions. The exact configuration is reviewed according to each agency’s organisation.

Question 10

Do I need to install any software?

Accepted Answer

BLY72 Pro is used from your browser. The BLY72 ecosystem also offers web/PWA access and published apps for travellers, available on the App Store and Google Play.

Question 11

Can I access it from different devices?

Accepted Answer

Web access allows you to use BLY72 Pro from devices compatible with a current browser.

Question 12

How do I create a trip for a client?

Accepted Answer

From BLY72 Pro, you can create the trip, organise its information and assign it to the client so they can consult it from BLY72.

Question 13

Can I edit a trip after sharing it?

Accepted Answer

Yes. The professional managing the trip can continue working on it as long as they retain the relevant permissions.

Question 14

Can I create trips with several cities or countries?

Accepted Answer

The platform allows you to organise different stages within a trip’s itinerary.

Question 15

Can I include different types of transport?

Accepted Answer

You can add flights, trains, transfers and other journeys associated with the trip.

Question 16

Can I add accommodation and activities?

Accepted Answer

Yes. Accommodation and activities can be organised within the itinerary with their associated information.

Question 17

Can I attach documents?

Accepted Answer

Yes. Documents can remain linked to the trip so the client can find them in context.

Question 18

How does the client receive their trip?

Accepted Answer

The professional shares the trip and the client accesses it from BLY72.

Question 19

Do they need to create an account?

Accepted Answer

This configuration depends on each agency’s needs. Request a demo and we will review the available functionality with you.

Question 20

What information can they see?

Accepted Answer

They can consult the trip information that has been added and shared: itinerary, transport, accommodation, activities, documents, maps and practical information.

Question 21

Can they edit the trip?

Accepted Answer

Participation depends on the user and the permissions assigned within the trip.

Question 22

Can they travel with other people within the same trip?

Accepted Answer

A trip can include travellers and other members. Visibility and participation depend on the assigned permissions.

Question 23

Can more than one agent work on a trip?

Accepted Answer

BLY72 has different users and roles to enable collaboration. The exact configuration depends on the permissions assigned to each user.

Question 24

Are there different permissions?

Accepted Answer

Yes. Access and available actions depend on the user and their assigned permissions.

Question 25

Can an external collaborator participate?

Accepted Answer

This configuration depends on each agency’s needs. Request a demo and we will review the available functionality with you.

Question 26

What happens if the person responsible for a trip changes?

Accepted Answer

This configuration depends on each agency’s needs. Request a demo and we will review the available functionality with you.

Question 27

What can travellers do from BLY72?

Accepted Answer

They can consult their organised trip information before, during and afterwards: itinerary, transport, accommodation, activities, documents, maps and practical information.

Question 28

Can they consult their documents?

Accepted Answer

Yes, when these are linked and shared within the trip.

Question 29

Can they consult maps and locations?

Accepted Answer

Yes. The trip can bring together locations, maps and useful information for each stage.

Question 30

Can they use BLY72 during the trip?

Accepted Answer

Yes. BLY72 is designed to accompany travellers before, during and after the experience.

Question 31

What happens when the trip ends?

Accepted Answer

The trip remains within the traveller’s experience according to their account’s terms and permissions.

Question 32

What is Beth?

Accepted Answer

Beth is the artificial intelligence integrated into the BLY72 ecosystem.

Question 33

What information can it use?

Accepted Answer

The available capabilities depend on each feature and the context of the trip.

Question 34

Can it edit a trip?

Accepted Answer

This configuration depends on each agency’s needs. Request a demo and we will review the available functionality with you.

Question 35

Which features use AI?

Accepted Answer

Available features are shown within the product. During a demo, we can show you their current scope without claiming unpublished capabilities.

Question 36

Should AI-generated results be reviewed?

Accepted Answer

As a matter of professional judgement, any AI-generated content should be reviewed before using it with a client.

Question 37

Who can see a trip’s data?

Accepted Answer

Access is governed by the users and permissions assigned to the trip.

Question 38

How are documents protected?

Accepted Answer

Documents are linked to the trip and access depends on users and permissions. For technical details, ask us during the demo.

Question 39

Where is data stored?

Accepted Answer

Technical information about data hosting must be confirmed with the BLY72 team for each contract.

Question 40

How does BLY72 handle personal data?

Accepted Answer

Data processing is described in the published Privacy Policy. For specific professional usage terms, contact the team.

Question 41

Can clients delete their data?

Accepted Answer

BLY72 has a published process to request account deletion. Professional cases can be reviewed with the team.

Question 42

How much does BLY72 Pro cost?

Accepted Answer

We will show you the available terms and how they fit your workflow during a demo.

Question 43

Does the price depend on the number of agents?

Accepted Answer

We will show you the available terms and how they fit your workflow during a demo.

Question 44

Is billing per agency, trip or traveller?

Accepted Answer

We will show you the available terms and how they fit your workflow during a demo.

Question 45

Is there a minimum commitment?

Accepted Answer

We will show you the available terms and how they fit your workflow during a demo.

Question 46

Can I try BLY72 Pro?

Accepted Answer

Request a demo and we will show you how BLY72 Pro works, applied to the way your agency works.

Frequently asked questions about BLY72 Pro

What is BLY72 Pro?

Account and setup

Trip management

Clients

Team and permissions

BLY72 for travellers

Beth and artificial intelligence

Security and privacy

Pricing

Want to see it applied to your agency?